Otis Harbor Springs

eCommerce - Paid Media Case Study

Overview.

About Otis Harbor Springs

Otis Harbor Springs, formerly the Birchwood Inn, was acquired and renovated in 2023 with their grand opening launch in May of 2024. Otis Harbor Springs, located in Harbor Springs, Michigan, is the first boutique hotel of its kind in the area, nestled along the infamous Tunnel of Trees and only a short walk from private beaches that overlook Lake Michigan.

Problem.

Why Otis Harbor Springs Approached Us

With the launch of their brand new hotel, Otis Harbor Springs needed to drum up demand for bookings in anticipation for their grand opening. In addition to being hired to handle the hotel's organic search campaigns, we were also tasked with building a booking acquisition campaign from scratch with the goal of producing a positive ROAS in time for peak season.

Solution.

How We Solved These Problems

Before laying down the groundwork for the paid media campaigns, we worked side-by-side with Otis Harbor Springs' team to ensure their hospitality management system was synced and set up properly to accurately track bookings generated online.

Our search strategy involved running both Google Hotel Ads and traditional Google Search Ads to drive inbound traffic for those looking for hotels in the area. During seasons like fall and winter, our strategy shifted to destination-based campaigns to bring awareness of Otis Harbor Springs to those who were looking to plan their trips around specific activities in northern Michigan. By targeting keywords like "hotels near the tunnel of trees", Otis was able to capitalize on thousands of impressions per month for families and travelers driving the infamous M-119 route.

To augment our inbound search campaigns, we also architected in-platform ads on Expedia, and tied everything together with carefully segmented retargeting campaigns on Meta to capture abandoned bookings.

The strategy proved to be fruitful, as we drove a positive ROAS within only a few short weeks of launching the campaign.

Outcomes.

5.37

ROAS across all channels

110K+

revenue generated in 4 months

24

ROAS achieve on Expedia ads alone

What's next?

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